2024-12-14
SITA's latest Baggage IT Insights report reveals a notable decrease in mishandled baggage rates for 2023, even as global passenger numbers surpassed pre-pandemic levels.
In 2023, the mishandling rate dropped to 6.9 bags per 1,000 passengers, down from 7.6 in 2022. This improvement is particularly remarkable given the rise in passenger traffic to 5.2 billion, exceeding 2019 figures for the first time in five years.
Since 2007, mishandling rates have plummeted by 63%, despite a 111% increase in passenger traffic over the same period. Asia-Pacific boasts the lowest mishandling rate at just 3 per 1,000 passengers, outperforming North America (5.8) and Europe (10.6).
The report highlights the role of automation and technology in improving baggage handling. Two-thirds of airlines now offer unassisted bag drop, and 85% of airports provide self-service bag drop facilities. Additionally, 32% of passengers receive baggage collection information directly on their mobile devices.
The International Air Transport Association (IATA) has also contributed to these improvements by promoting baggage tracking. IATA's recent survey found that 44% of airports have fully implemented Resolution 753, which mandates baggage tracking at various stages of the journey, with another 41% in progress.
David Lavorel, CEO of SITA, praised the industry's advancements: "The improved mishandled baggage rate in 2023 is great news for passengers and aviation. This achievement, amid growing global passenger traffic, underscores the importance of baggage automation and technology. Investments in AI and computer vision are crucial for enhancing data integration and decision-making, ultimately making travel smoother."
The SITA report underscores the positive impact of technological innovations and collaborative efforts in reducing baggage mishandling, setting a promising precedent for the future of air travel.
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